Wrong number of tiles

Someone has too many or too few tiles. Now what?

Question 1 of up to 2

Has East already thrown the first discard of the game?

Read every possible ruling for this situation

Dead hand

Once play has started, the hand is dead when another player calls it

Standard rule
Once the game is under way, a hand with the wrong number of tiles is dead when another player points it out. The count is 13 tiles in or on the rack between turns, counting exposures, and 14 only during your own turn; tiles briefly in motion during a draw, a discard, or a Joker exchange do not count against you. A player cannot declare their own hand dead — if you notice your own miscount, keep playing defensively until someone else calls it. When the hand is called dead, that player stops picking and discarding, cannot win, and sits out quietly; earlier valid exposures stay on the rack and their Jokers remain available. Play continues with the next player.
Why
The game cannot verify a hand with the wrong count, and there is no fair way to fix it once tiles have been drawn and thrown.
Common house rules
Some social tables let the player quietly draw or discard back to 13 and continue. That is a house rule; the standard treats the hand as dead.

If your table agreed on a house rule before the game, that rule wins.

Under review by instructors

Sources consulted: Mahj Life Rules Wiki, Article 205 (Wrong Number of Tiles); Mahj Life Rules Wiki, Article 24 (Reasons to Disqualify Another Player); Tom Sloper, Mah-Jongg FAQ 19 (American rules): “What happens if somebody has a wrong tile count?” and “Can a player call another player dead?” (Too Many/Few Tiles); AMJA, The Complete American Mah Jongg Rulebook, FAQ: Dead Hand challenges (a wrong tile count is non-disputable)

Take 13th

No restart — that player takes the missing tile

Standard rule
No restart is needed. The player to East’s left — the last to pick in the deal — may take the tile they missed from the wall, as long as East has not yet discarded. The game has not officially started, so this one tile is simply theirs. Then everyone counts, and play begins.
Why
That tile was always meant to be theirs; taking it now just completes the deal.
Common house rules
None that we know of. This one is played the same way at nearly every table.

If your table agreed on a house rule before the game, that rule wins.

Under review by instructors

Sources consulted: Mahj Life Rules Wiki, Article 36 (Someone Has the Wrong Number of Tiles Before East’s First Discard); Mahj Life Rules Wiki, Article 205 (Wrong Number of Tiles — during the Charleston phase); Tom Sloper, Mah-Jongg FAQ 19 (American rules): “What happens if somebody has a wrong tile count?” (exception for the player at East's left)

Redeal

Before East’s first discard — throw in and redeal

Standard rule
Throw the hands in and start over: rebuild the walls, roll, and deal again. The game does not officially begin until East throws the first tile, so a wrong count found during the deal, during the Charleston, or after it but before East’s first discard is fixed by redealing — not by declaring anyone dead. Count your tiles before the Charleston and again before East discards; that is when mistakes are cheap.
Why
Before the first discard nothing has happened that cannot be undone, so a clean redeal is fairer than guessing where the error came from.
Common house rules
Some groups let a player take or return a tile at the end of the wall to fix the count during the Charleston. The standard, apart from the one exception for East’s left player, is to redeal.

If your table agreed on a house rule before the game, that rule wins.

Under review by instructors

Sources consulted: Mahj Life Rules Wiki, Article 83 (Charleston Mistake Results in a Restart); Mahj Life Rules Wiki, Article 36 (Someone Has the Wrong Number of Tiles Before East’s First Discard); Tom Sloper, Mah-Jongg FAQ 19 (American rules): “What happens if somebody has a wrong tile count?” (before and during the Charleston); Mah Jongg Made Easy 2024 and NMJL January 2024 bulletin rule 13 (references as cited by Sloper and Mahj Life)

All rules